Policies

Policies (Terms and Conditions) for Purchases Made On-Line from Kona Comfort LLC

We want our customers to feel they have been treated fairly.

Lost Shipments

We reserve the right to track shipments and those which are signed for are deemed delivered whether the party who signed was designated on the order or shipping label or not. Otherwise, if for some reason a shipment is not signed for but delivered and you contact us within 30 days of the order being shipped from us, we will replace it at no additional cost.

Dissatisfaction with Product

Please note that we offer samples of our product at only the cost of shipping and handling.

If you order without first tasting a sample, we must make some limits or restrictions, as follows:

1. We will refund any purchase from a new customer (a customer who has not ordered before) with the claim "they" are dissatisfied with our product -- with the restrictions below.

Restrictions:

2. You must contact us and ask for a refund within 30 days of the order being shipped from us.

3. You must give us feedback as to why you are unhappy with the product.

4. You can have a replacement order sent with correction at no additional cost to you -or- you can elect to have a refund.

5a. Only one refund or replacement of product will be processed per customer.

5b. We will refund only the base product price, no shipping or charge for grinding, etc. will be refunded.

5c. We reserve the right to refund for a reasonable amount of product. If you ordered (and received) 6 bags and then indicate you want a refund, this is not reasonable because if you are trying a product you should order one bag not multiples until you know you like the product. We will refund for one bag of the highest size of the most expensive type in the order you made. For example, if you ordered a 4 oz. roasted, an 8 oz. unroasted, and 16 oz.roasted we will refund for ONE bag of the highest priced product which in this case would be the 16 oz. roasted.

5d. If you elect product correction and replacement, we will replace reasonable amounts, and at our discretion issue a refund on one product according to 5c.

Automatic Shipments ("subscription to the Kona Comfort Coffee Club") Cancellations or Changes

1. Similar to other parts of this page, basic lost shipments or dissatisfaction with product will be handled the same for product which has shipped and been received already.

2. For product that has not been shipped, the original customer who ordered the subscription may elect to stop the future shipments and cancel the subscription at any time with sufficient notice that we have not already made the product and are in the process of shipping it out:

a. We ask for two weeks notice before the normal scheduled next shipment would occur; if the products are already being processed we may not be able to stop the process without this amount of prior notice; if the product is already in progress it is possible that this cycle is too late and the next cycle (if there is one) would be the step at which the subscription could be cancelled.

b. At the cycle the remaining subscription can be stopped, we will refund back to the original customer the pro rata amount based on the number and frequency and the cost of the subscription at the time it was purchased, since essentially the future shipping costs (if any) and future product costs (if any) have not been processed, sent, or received.

Refund and adjustment payment methods

We are sometimes limited in how we can refund or credit back a payment. Each processor has their own rules which can change from time to time and we are subject to them. Currently, payments made with a major credit card can be reversed in whole or part for only sixty (60) days from the time the card was processed. Customers who made purchases more than sixty (60) days from their order being in need of an adjustment, reversal or refund may need to take payment from another process (a check from us or a PayPal payment from us).

Website or typographical errors, omissions

We try hard to proofread and check all materials we publish or advertise, and to set up our shopping cart software carefully. We reserve the right for being human and making unintentional mistakes in this complex world.

Any crazy prices accidentally promoted we did not catch, typos, etc., we assume no responsibility to commit to complete, but you never know, a small error we may just send the order and correct the typo or other error for the future.

Orders are deemed agreed to only after we have had a chance to check web forms, software math, and the order has actually been processed and shipped from us. Errors caught before we have shipped we reserve the right to adjust with your permission by communicating with you. If there is no agreement or permission from you, we further reserve the right to cancel the order and reverse (refund) any funds if they were processed at the time the order was taken by the software.

Other Issues

We try to anticipate above any possible customer service situations. We reserve the right to handle any cases not outlined above on a case by case basis and at our discretion.

Your use of this site and participation in ordering is based on agreement with this "Terms & Conditions" page and/or any other Notices published on this site.

---> Press HERE <--- for our current "Contact Us" information.

---> Press HERE <--- for our current "Term of Use" information regarding use of this website.

---> Press HERE <--- for our current "Privacy Policy" information for users of this website.

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